It would be helpful to show if a mail piece is currently being worked on before viewing its details. For example, in the Mystery TEAM queue, multiple team members are assigned. Once a team member opens a piece, they can assign it to themselves so others can see it’s taken and move on to the next piece.
Proposed Solution:
Add a “Assigned To” field that displays the name of the team member currently working on the piece in the columns section
This field can be manually updated by the person who opens the piece.
Visibility: All team members should be able to see this field in the queue view to avoid duplication of effort.