Request for an enhancement to the current email notification. Instead of the message being titled “Intelligent Delivery Alert” and coming from noreply@ricohibp.com, they would like the subject line to prompt the user to take action. Requested upda...

Generate a notification email to a user's manager reminding the manager to set up a delegation or action existing mail when that user has been changed in the system to inactive.

It would be helpful to show if a mail piece is currently being worked on before viewing its details. For example, in the Mystery TEAM queue, multiple team members are assigned. Once a team member opens a piece, they can assign it to themselves so ...

Would it be possible to include by default * Department when a Physical Delivery is requested. Example Service Provider is preparing a shipment and can use the Department/Cost center when processing a shipment for the customer. This "department/co...

Customer users, especially Customer Administrators, often set filters in Analytics and export data from multiple drill down reports. Exported data is often used for accountability purposes. One example is to ensure mail is managed timely, across t...

I would like to submit the idea of RICOH have the ability to show that a record is locked when another party is viewing the record to prevent duplicate entries of the same item. The previous version would show the record was locked when someone wa...

Currently, an email is sent to Customer Administrators to notify them of scheduled maintenance. The Customer Administrators relay the information to the appropriate people. If there is a breakdown (e.g. Customer Administrator(s) are on PTO), users...

When there are a lot of individuals and teams and varying formatting of names, it can take a while to find the specific team that mail needs to be forwarded to. The idea is to create a way easily identify a team without the need to scroll through ...

This enhancement would allow customer admins the functionality to manage a 'Notification Banner' to alert users to customer specific notifications. For example, if no mail is received from USPS on a given date, the customer admin can alert users '...

Use sentiment analysis to identify threatening letters. Something like this may help warn a potential victim and could help with an investigation in case there is an incident.