Research Queue

This idea is to provide Mystery Mail teams with a Research queue. Some mystery mail cannot be routed without extensive research. For instance, it may be addressed to an employee that is no longer with the organization. In these instances, the Mystery Mail team must conduct research before the mail piece can be routed. Research takes time, thereby impacting Mystery Mail turn around times. The Research Queue would provide Mystery Mail teams with a place to park difficult mail pieces, thus getting them out of their primary work queue.