Enhanced Comments Feature

Currently, comments/notes can only be added in a very limited number of ways. They can only be viewed in the Activity section of the Details screen (see screenshot below).

At times, Customer Users need to communicate in a more collaborative way with Ricoh Operators (and vice versa). This idea is to add an enhanced comments feature that would allow Customer Users and Ricoh Users to discuss a specific mail piece. Comments would be tied to that mail piece, and my look something like this:

Vote for this feature if you think this would be valuable and/or add a comment if you have feedback.