Pinned ideas

All mail is currently assigned the Medium priority. Users can manually change the priority to Low, Medium, or High. This idea is to use AI to automatically determine mail priority. It would do this in two ways. Firstly, by looking for keywords suc...

Some mail items cannot be routed as they are addressed. When this happens, the undeliverable mail is routed to a Mystery Mail team queue. The Mystery Mail team must then inspect the mail piece to determine the correct recipient or team to forward ...

This idea is to empower users to search for all mail items that contain specific text. Currently, users can perform a full-text search within a single mail item from the Details screen. They can also use the "Search by anything" feature on the Wor...

Currently, comments/notes can only be added in a very limited number of ways. They can only be viewed in the Activity section of the Details screen (see screenshot below). At times, Customer Users need to communicate in a more collaborative way wi...

This idea is to make it clear who a mail piece was originally addressed to. Currently, the recipient name is displayed in the "Addressed To' filed when a mail piece is delivered to an individual User. However, when a mail piece is delivered to a T...