Generate a notification email to a user's manager reminding the manager to set up a delegation or action existing mail when that user has been changed in the system to inactive.

It would be helpful to show if a mail piece is currently being worked on before viewing its details. For example, in the Mystery TEAM queue, multiple team members are assigned. Once a team member opens a piece, they can assign it to themselves so ...

Currently, an email is sent to Customer Administrators to notify them of scheduled maintenance. The Customer Administrators relay the information to the appropriate people. If there is a breakdown (e.g. Customer Administrator(s) are on PTO), users...

This enhancement would allow customer admins the functionality to manage a 'Notification Banner' to alert users to customer specific notifications. For example, if no mail is received from USPS on a given date, the customer admin can alert users '...

When there are a lot of individuals and teams and varying formatting of names, it can take a while to find the specific team that mail needs to be forwarded to. The idea is to create a way easily identify a team without the need to scroll through ...

Use sentiment analysis to identify threatening letters. Something like this may help warn a potential victim and could help with an investigation in case there is an incident.

This idea is to enable users to set personal preferences for things like email notifications. Today, all users receive an email notification once daily if they have new mail. Would you like to receive that notification more or less frequently? Wou...

This idea is to give users the ability to color code (or highlight) certain pieces of mail (as a visual aid) to distinguish between pieces in the queue. Something similar to Outlook where you can include color categories that appear next to the em...

All mail is currently assigned the Medium priority. Users can manually change the priority to Low, Medium, or High. This idea is to use AI to automatically determine mail priority. It would do this in two ways. Firstly, by looking for keywords suc...

This idea is to provide Mystery Mail teams with a Research queue. Some mystery mail cannot be routed without extensive research. For instance, it may be addressed to an employee that is no longer with the organization. In these instances, the Myst...