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PINNED Full-text search all mail items
This idea is to empower users to search for all mail items that contain specific text. Currently, users can perform a full-text search within a single mail item from the Details screen. They can also use the "Search by anything" feature on the Wor...
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PINNED Enhanced Comments Feature
Currently, comments/notes can only be added in a very limited number of ways. They can only be viewed in the Activity section of the Details screen (see screenshot below). At times, Customer Users need to communicate in a more collaborative way wi...
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    Mystery Mail Feedback Loop

    Some mail items cannot be routed as they are addressed. When this happens, the undeliverable mail is routed to a Mystery Mail team queue. The Mystery Mail team must then inspect the mail piece to determine the correct recipient or team to forward ...
    Merlyn Evans over 2 years ago in  0 Future consideration

    PDF Transcription

    This idea is to allow users to export a transcription of the text from a mail piece from the Details page. Vote for this feature if you think this would be valuable and/or add a comment if you have feedback.
    Merlyn Evans over 2 years ago in  0 Future consideration

    Mobile UX Improvement - Minimize Report Cards

    When viewing the Analytics or Ricoh Performance pages on a mobile device, user must scroll excessively to view reports towards the bottom of the screen. This idea is for the reports to start minimized on mobile only. Users would expand only the re...
    Merlyn Evans over 2 years ago in  0 Future consideration