Some mail items cannot be routed as they are addressed. When this happens, the undeliverable mail is routed to a Mystery Mail team queue. The Mystery Mail team must then inspect the mail piece to determine the correct recipient or team to forward ...

All mail is currently assigned the Medium priority. Users can manually change the priority to Low, Medium, or High. This idea is to use AI to automatically determine mail priority. It would do this in two ways. Firstly, by looking for keywords suc...