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Full-text search all mail items
This idea is to empower users to search for all mail items that contain specific text. Currently, users can perform a full-text search within a single mail item from the Details screen. They can also use the "Search by anything" feature on the Wor...
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Enhanced Comments Feature
Currently, comments/notes can only be added in a very limited number of ways. They can only be viewed in the Activity section of the Details screen (see screenshot below). At times, Customer Users need to communicate in a more collaborative way wi...