Some mail items cannot be routed as they are addressed. When this happens, the undeliverable mail is routed to a Mystery Mail team queue. The Mystery Mail team must then inspect the mail piece to determine the correct recipient or team to forward ...

Currently, comments/notes can only be added in a very limited number of ways. They can only be viewed in the Activity section of the Details screen (see screenshot below). At times, Customer Users need to communicate in a more collaborative way wi...