Some mail items cannot be routed as they are addressed. When this happens, the undeliverable mail is routed to a Mystery Mail team queue. The Mystery Mail team must then inspect the mail piece to determine the correct recipient or team to forward ...

This idea is to empower users to search for all mail items that contain specific text. Currently, users can perform a full-text search within a single mail item from the Details screen. They can also use the "Search by anything" feature on the Wor...