When there are a lot of individuals and teams and varying formatting of names, it can take a while to find the specific team that mail needs to be forwarded to. The idea is to create a way easily identify a team without the need to scroll through ...

Currently, an email is sent to Customer Administrators to notify them of scheduled maintenance. The Customer Administrators relay the information to the appropriate people. If there is a breakdown (e.g. Customer Administrator(s) are on PTO), users...

Use sentiment analysis to identify threatening letters. Something like this may help warn a potential victim and could help with an investigation in case there is an incident.

This enhancement would allow customer admins the functionality to manage a 'Notification Banner' to alert users to customer specific notifications. For example, if no mail is received from USPS on a given date, the customer admin can alert users '...

This idea is to allow a print option from the Work Queue and/or Details pages. Printing is currently disabled in IBP for security reasons. Vote for this feature if you think this would be valuable and/or add a comment if you have feedback.

This idea is to create a new card on the IDS Ricoh Performance page. The new card would compare the percentage of mail pieces that were validly rejected for the reason "Wrong Recipient" against a target percentage. The new card might look like this:

This idea is to enable users to set personal preferences for things like email notifications. Today, all users receive an email notification once daily if they have new mail. Would you like to receive that notification more or less frequently? Wou...

This idea is to provide users with an AI Chatbot that they could ask questions about a mail piece. For instance, a user could ask the chatbot "What is the purpose of this document?". The chatbot might respond "This is a rental agreement between Co...

This idea is to give users the ability to color code (or highlight) certain pieces of mail (as a visual aid) to distinguish between pieces in the queue. Something similar to Outlook where you can include color categories that appear next to the em...

All mail is currently assigned the Medium priority. Users can manually change the priority to Low, Medium, or High. This idea is to use AI to automatically determine mail priority. It would do this in two ways. Firstly, by looking for keywords suc...