This idea is to use Generative AI to create a concise summary of the contents of a mail piece. This summary would be available on the Details page. Vote for this feature if you think this would be valuable and/or add a comment if you have feedback.

This idea is to empower users to search for all mail items that contain specific text. Currently, users can perform a full-text search within a single mail item from the Details screen. They can also use the "Search by anything" feature on the Wor...

Some mail items cannot be routed as they are addressed. When this happens, the undeliverable mail is routed to a Mystery Mail team queue. The Mystery Mail team must then inspect the mail piece to determine the correct recipient or team to forward ...

This idea is to provide Mystery Mail teams with a Research queue. Some mystery mail cannot be routed without extensive research. For instance, it may be addressed to an employee that is no longer with the organization. In these instances, the Myst...

This idea is to allow users to export a transcription of the text from a mail piece from the Details page. Vote for this feature if you think this would be valuable and/or add a comment if you have feedback.

When viewing the Analytics or Ricoh Performance pages on a mobile device, user must scroll excessively to view reports towards the bottom of the screen. This idea is for the reports to start minimized on mobile only. Users would expand only the re...